Waymo Training Solutions supports the building of necessary human expertise that ensure the safety and efficacy of the Waymo driver. It also drives our operators' ability to meet regulatory compliance and skills proficiency requirements. As a Technical Documentation Program Manager, you'll be responsible for continuously driving and improving the efficacy and efficiency of several training and documentation programs across multiple service lines by working closely with stakeholders, subject matter experts, and vendors. You'll propose and drive program revamps that accelerate leaner ramp up time and help Waymo's business move forward.

In this hybrid role, you will report to the Head of Operations Training and can be based out of San Francisco, CA; Mountain View, CA; Los Angeles, CA; Austin, TX or Phoenix, AZ.

You will:

• Engage with subject matter experts to identify required technical skills and capability at all levels
• Conduct training needs analysis and identify training gaps with measurable impact on the business
• Write business requirements documents for training and documentation with senior partners across multiple subteams
• Plan, develop short and long-term roadmaps, prioritize projects, and manage timelines and impact on concurrent training programs
• Balance long-term programs with short turnaround demands
• Produce monthly and quarterly reports on training metrics, and present plans to continuously improve training effectiveness, and engagement
• Review the final products developed by a team of vendor-based instructional designers
• Identify innovation and process improvement opportunities; document processes to ensure smooth onboarding and operation for Training and Development team members

You have:

• 8+ years in L&D, Technical Training, Technical Documentation or other related field with experience designing and implementing learning and communication strategies, process optimization initiatives, and technical programs for people at all levels
• 5+ years of program management experience with complex projects and cross-functional stakeholders
• 2+ years' experience using Google Workspace
• Ability to work well in ambiguity, problem solve, and build processes and structure as needed
• Partner management skills, balancing our needs and those of the learners
• Experienced writing concise documentation (e.g. business requirements, summary reports, project briefs), and delivering engaging presentations, often to senior leadership
• A desire to continuously learn and guide business impact

We prefer:

• Experience with learning management systems such as Cornerstone
• Data analysis skills, measuring Return on investment of Training
• Understanding of machine-learning and operations management
• Proficient in automating processes using scripting language (e.g. SQL or Python or other)

#LI-Hybrid