Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration. We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

You will:

• Provide strategic leadership to manage and optimize daily operations, fostering a high-performance culture emphasizing collaboration and accountability, while overseeing depot operations (vendor performance) to ensure strict adherence to all safety, compliance, and regulatory protocols.
• Be the primary liaison to support internal stakeholders in expanding the market by providing guidance and expertise, communicating with all stakeholders to ensure alignment, monitoring progress, identifying potential issues, and developing contingency plans to ensure the success and sustainability of the market scale.
• Manage Supply & Demand planning by ensuring that staffing levels align with operational needs and in-service supply. 
• Continuously monitor and improve processes, systems, and performance metrics to drive efficiency and productivity, and reduce costs.
• Strategically expand the market by executing innovative initiatives, leveraging data insights, and applying critical thinking to identify opportunities and resolve challenges effectively.
• Build and maintain strong partnerships across the company and with vendors, ensuring alignment with organizational standards, goals, and a shared commitment to success.
• Serve as a trusted leader with a continuous improvement mindset, consistently monitoring and enhancing processes, systems, and performance metrics to drive operational excellence, strengthen stakeholder alignment, and deliver measurable, sustainable results, all while boosting efficiency, productivity, and reducing costs.
• Manage departmental budgets, identifying and implementing cost-saving initiatives, and monitoring key performance indicators to effectively allocate resources and ensure all operational initiatives align with financial parameters and organizational goals.

You have:

• 10+ years of experience in operations management, preferably managing daily operations in a fast-paced environment in fleet management, transportation, or logistics, with a deep understanding of safety.
• Excellent leadership skills, including the ability to motivate & lead teams, develop and execute strategies, and drive performance improvement.
• Strong analytical and problem-solving skills to identify and address performance issues proactively, preferably using data analytics tools and reporting software to track key metrics and performance trends.
• Bachelor's degree, or in lieu of a degree, an additional 6+ years of work experience in a combination of program management, business operations, strategy consulting, planning, or equivalent fields.
• Strong communication and presentation skills showcasing an ability to influence people to contribute to continuous improvement of operations.
• Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions.

We prefer:

• Direct experience in the ride-hailing or broader transportation industry is a significant plus.
• Proficiency in leveraging data analytics and reporting tools to monitor market health and inform strategic decisions is essential. Experience with SQL and data mining is highly preferred.
• A background in general operations management, vendor management in addition to the minimum requirements, would be beneficial.
• A demonstrated history of identifying and implementing process improvements to increase efficiency and reduce costs.
• The ability to provide clear, strategic leadership and make quick decisions in a fast-paced environment.

Travel requirement:

• Candidate must be able to travel within the San Francisco Bay Area when necessary, with an expectation of 1-2 trips per month to markets outside of the area.