Design at Waymo is about the total experience—not just how the product looks, but how it works, how it feels, and how we make our new technology accessible, approachable, and useful for everyone. We design the intuitive, delightful experience for our riders, and we also build the powerful, complex tools used by our fleet operations teams and the engineers who build the Waymo Driver. We are a highly multidisciplinary team of UX Designers, User and Market Researchers, UX Engineers, Content Designers, Industrial Designers, CAD Designers, Studio Engineers, and Technical Artists. We dig deep to understand the attitudes, emotions, and behaviors of all our users. This understanding serves as the foundation for everything we create.

This role follows a hybrid work schedule and reports and you will report to a Manager of Product & Customer Research.

You will:

• Lead fast-paced mixed-method research projects end-to-end, including recruiting, data collection (shadowing, interviews, surveys), surfacing insights, building visuals, and creating compelling presentations
• Deliver insights that shape the products and workflows enabling Waymo’s software engineers to build the World’s Most Trusted Driver
• Collaborate closely with partners from UX Design, PM, and Engineering to ensure user insights shape product decisions
• Stay up-to-date on Product and Engineering priorities within the Developer Experience Tooling domain to shape UXR project prioritization and scoping
• Build and maintain a deep understanding of the latest workflows for key users of Waymo’s developer tooling
• Communicate project statuses succinctly through shared team documentation

You have:

• 8+ years of experience leading fast-paced mixed-method research projects, responsible for every aspect of the study (interviews, shadowing, analysis, and presentation)
• Experience leading studies in an enterprise tooling research domain, inspired by identifying opportunities to improve users’ work lives
• Experience managing research operations for your own studies, e.g., screening, recruiting, and scheduling
• Demonstrated immersive and inclusive collaboration with key partners (UX, PM, Eng), garnering positive feedback
• Research responsibility for multiple products, managing competing priorities and various stakeholder groups

We prefer:

• Extensive experience mapping workflows and critical user journeys in an enterprise tooling environment
• Experience conducting studies in Developer tooling, and/or with technically-specialized users
• Experience standing up scaled research programs to efficiently generate insights within a growing company
• Understanding and experience in ML and AI developer workflows
• Experience in the domain of transportation-as-a-service, or mobility products
• Familiarity with more technical human factors research methods such as eye-tracking

Travel requirement:

• Up to 30% based on research needs