As the Mapping Operations team scales, the demand for mapping subject matter experts also increases. We need smart, motivated specialists who can build up technical knowledge in one or more functional areas of mapping and be a primary point of contact for resolving escalations, coordinating with the vendor teams, drafting documentation, piloting new tools/processes and identifying areas for streamlining our map build workflows. This role will play a critical part ensuring we continue to build and maintain high quality map in a cost efficient manner.

In this hybrid role, you will report to a Staff Program Manager 

You will:

• Develop deep subject matter expertise in a vertical of mapping operations, and serve as a go-to point of contact for stakeholders across the entire organization 

• Test and roll out new mapping  tools, features, and workflows in coordination with our Engineering and Product  partners

• Identify opportunities to improve efficiency to scale operations and own those solutions end-to-end

• Create and maintain clear technical documentation that will serve as the primary map build SOPs

You have:

• A Bachelor’s degree in a technical or business discipline

• 2+ years (for L2, 4+ years for L3) of relevant experience in a high growth start-up or similar environment

• A process focused mindset and experience improving inefficient processes

• The capacity to use creative problem solving to hit your goals

• The curiosity and ability to learn new tools and workflows quickly

• Excellent communication skills and an ability to articulate complex ideas in simple, understandable ways

We prefer:

• Process improvement experience

• SQL or other data analytics skills

• Ability to approach complex problems with a logical, systematic, and data-driven perspective

• Technical documentation and training experience

Travel requirements:

• Ability to travel to the India as needed (once every 2 or 3 years)