Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

 In this hybrid role, you will report to a the Head of Ride Hail Operations 

You will:

• Vehicle Recovery Program Leadership: Owns the development and governance of the vehicle recovery program, ensuring standardized processes, operational frameworks, and performance expectations are established across markets.    

• Recovery Standards & Process Development: Defines recovery standards, operational procedures, and quality requirements to ensure vehicle recovery activities are executed safely, consistently, and efficiently.    

• Domestic Recovery Operations: Oversees the development and performance of recovery capabilities within domestic markets, ensuring recovery networks, response times, and operational processes support fleet reliability.    

• International Recovery Capability: Leads the design and implementation of recovery strategies for international markets, ensuring recovery standards and operational models can scale effectively across diverse regulatory and operational environments.    

• Towing Network & Pay-Per-Dispatch Capability: Develops and manages scalable recovery models including towing partnerships and pay-per-dispatch recovery services, ensuring cost-efficient and reliable response capabilities as markets expand.    

• Recovery Quality & Performance Oversight: Establishes recovery performance metrics and quality frameworks to ensure recovery operations maintain high safety standards while minimizing service disruption and fleet downtime.    

• Cross-Functional Operational Alignment: Partners with Market Operations, Safety, Engineering, and Infrastructure teams to ensure recovery strategies align with fleet growth, operational risk management, and long-term scalability.    

You have:

• 10 years experience in the technology, fleet operations, or operations  "    

• Ability to design scalable operational frameworks and standardized processes    

• Skill in building and enabling third party partnerships    

• Proven track record of defining safety standards and quality requirements    

• Experience using performance metrics and data to drive program improvements    

• Strong background in cross functional leadership with engineering and safety teams    

We prefer:

• Experience end-to- end vehicle recovery programs for large scale fleets    

• Expertise managing domestic and international recovery and towing networks    

• Ability to minimize fleet downtime and operational disruptions    

• Experience scaling operations across diverse geographic and regulatory markets    

• History of managing specialized program leaders and high stakes field operations    

Travel

This role will require 25% travel.