Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

As the Supply Operations Lead, you will own end-to-end market supply health, lead and optimize daily depot operations, enforce rigorous vendor performance, and drive continuous process improvements to scale commercial operations safely and cost-effectively.  

In this role, you will report to a reports to Market Operations Lead

You will:

• Strategic Leadership & Vendor Governance: Lead daily depot operations, holding third-party vendor partners to rigorous safety, compliance, and operational SLAs through disciplined shift-level governance.

• Supply & Demand Planning: Align staffing levels, vehicle turnaround cycles, and depot workflows against active in-service vehicle (ISV) targets to capture market rider demand.

• Commercialization & Market Expansion: Serve as the primary operational liaison for scaling initiatives across the market, developing operational contingencies and unifying cross-functional partners (Driving Ops, Fleet Maintenance, Infra, GPS).

• Continuous Process Improvement: Leverage data analytics to monitor market health, eliminate depot bottlenecks, reduce operational drag, and lower operating unit costs.

• Cross-Functional Partnerships: Build collaborative, high-trust alliances between internal stakeholders and external partners, maintaining a shared commitment to safety and efficiency benchmarks.

You have:

• Experience: 10+ years in operations management (fleet management, transportation, or high-velocity logistics) with a foundational safety-first ethos. (Bachelor’s degree required, or an additional 6+ years of equivalent work experience in operations, consulting, or planning).

• Leadership & Influence: Proven ability to lead large teams and vendor workforces, navigate ambiguity, and resolve conflicting multi-stakeholder priorities with pragmatic action.

• Analytical Rigor: Strong capability in interpreting complex operational datasets, spotting failure trends, and making data-backed decisions.

• Communication: Strong verbal and written communication skills, with the ability to work effectively with cross-functional teams. 
  
  
• Safety-First, Rider-Centric Philosophy: A steadfast commitment to safety-centric fleet orchestration that prioritizes the rider experience, upholds industry-leading service standards, and fosters a humble, community-driven approach to operational refinement.

We prefer:

• Direct experience in the ride-hailing/AV sector; proficiency with SQL and operational dashboarding; demonstrated track record in lean process improvement and vendor contract management.

Travel required:

• 10%