Senior Technical Program Manager, SRE & Oncall Excellence

4373
On Site

Los Angeles, California
Mountain View, California
San Francisco, California
Kirkland, Washington

Product

Full-Time

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Waymo’s Technical Program Managers are accountable for Waymo’s roadmap execution by providing thoughtful cross-functional planning, clarity, and proactive risk management. In the face of complex technical and operational challenges with no established playbooks to follow, we act with thoughtful urgency, driving conversations, discussions, and outcomes. Our team partners closely with every function of Waymo to structure, own and drive work towards real-world deployments of the Waymo Driver across platforms and geographies.

This role follows a hybrid work schedule and you will report to a Director of Program Management.

As a TPM for SRE & On-call Excellence, you will translate the core principles of Site Reliability Engineering into executable programs that embed best practices across all engineering organizations. You will own and drive x-company e2e strategy for on-call excellence, including IRT retrospective rituals and critical follow ups, a mission-critical effort to minimize downtime, protect our brand reputation, and ensure predictable service delivery as we scale to meet our ambitious business goals. Your work will directly impact our ability to build and maintain highly reliable, scalable, and efficient production systems, serving as a critical force multiplier for Waymo's engineering teams. Day to day activities and responsibilities:

Program Management: Drive and improve effective incident response protocols company-wide. Lead post-incident retrospectives to ensure consistent root cause analysis and follow-through on all preventative actions.
On-call Program Excellence: Partner with SREs and engineering teams to elevate on-call hygiene. This includes defining, implementing, and enforcing best practices for on-call rotations, toil reduction, and alert fatigue management.
System Reliability Initiatives: Program manage key SRE-driven initiatives to build and maintain highly reliable, scalable, and efficient systems. This includes developing programs for clear runbooks and automated alerts.
Cross-Functional Collaboration: Serve as the crucial link between SREs and partner teams to help Waymo scale. Manage dependencies, drive alignment on technical priorities, and ensure seamless execution of reliability roadmaps across multiple organizations.
Metrics and Reporting: Define and track key performance indicators (KPIs) for oncall excellence, such as incident resolution time (MTTR), and on-call load. Provide clear, data-driven reporting to leadership on the state of oncall excellence.
Process Implementation: Establish and govern the processes and tools necessary to maintain business continuity, focusing on minimizing downtime and ensuring predictable service delivery.

You have:

7+ years of experience in technical program management, particularly in a complex, multi-team environment.
Experience managing reliability programs in a rapidly scaling, high-availability environment.
Demonstrated knowledge of SRE principles, DevOps practices, and software development lifecycles.
Excellent written and verbal communication skills, with the ability to translate complex technical issues for non-technical stakeholders.

We prefer:

Cloud Infrastructure: Experience with large-scale cloud infrastructure and distributed systems.
Technical Background: Prior experience as a software engineer.

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

$196,000—$248,000 USD

We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate’s qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email waymo-candidatesupport@google.com. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)

Some of our Benefits

Health and wellness

Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs.

Financial wellness

Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts.

Flexibility and time off

Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave.

Supporting families

When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents.

Community and personal development

At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.

Cool perks

Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more.