Waymo’s cars navigate the world autonomously, but our global security posture is steered by the expertise of professionals like you. Safety is our foundation and is at the heart of everything we do. As a core member of the Physical Security team, you will serve as the primary architect for our investigative workflows, ensuring every case moves with precision from intake to resolution. You will bridge the gap between investigative operations and technical tool performance while serving as a senior investigative resource capable of leading cases during periods of high volume."        

This role follows a hybrid work schedule and reports to the Head of Physical Security        

You will:

• Ensure cases are appropriately flowing through the investigative processing flows to maintain operational velocity and consistency
• Perform rigorous quality assurance and quality control on cases within the Kaseware case management system to ensure data integrity and legal defensibility
• Liaise with vendor teams supporting investigations to collect and synthesize actionable inputs for continuous process improvement
• Create and manage an internal mechanism for tracking service tickets and status updates within Kaseware to provide transparency on tool performance
• Support investigative leads by serving as a delegate to lead investigations during periods of high volume or in the absence of primary investigators
• Draft standardized investigative reporting templates and protocols that align with the specific requirements of cross-functional partners in Legal and HR

You have:

• 5+ years of professional experience in law enforcement or corporate security investigations with a specific focus on case management systems
• Demonstrated expertise in performing quality control audits for investigative documentation and evidence handling within a corporate environment
• Strong experience collaborating with Legal and other cross-functional teams to ensure investigative findings are handled according to established standards
• Experience identifying operational friction points and implementing scalable process solutions within a matrixed organization
• A proven track record of managing high-volume investigative lifecycles and ensuring cases move through complex organizational workflows
• Exceptional written communication skills with the ability to draft formal, objective reports for legal counsel and executive review

We prefer:

• Advanced technical proficiency with the Kaseware case management platform, or similar platform, including experience with configuration and status tracking
• Previous experience in the autonomous vehicle industry or working directly with the security challenges associated with autonomous fleets
• Professional certifications such as ASIS Professional Certified Investigator (PCI) or similar
• Experience leading investigations into complex workplace conduct or physical security breaches within a tech-forward environment
• Bachelor’s degree in Criminal Justice, Security Management, Information Systems, or a related field
• Experience presenting data-driven investigative metrics to senior leadership to influence resource allocation and tool procurement