Operations Program Manager
Phoenix, Arizona, United States. Los Angeles, California, United States. San Francisco, California, United States Full-Time Operations 4415
Operations Program Manager
- 4415
- On Site
- Phoenix, Arizona
- Los Angeles, California
- San Francisco, California
- Operations
- Full-Time
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
The Central Production & Performance (P&P) team is tasked with empowering the global scalability and efficiency of Waymo's Ride-Hail Operations. Operating 24/7 across all markets, this specialized team minimizes operational disruption by solving for the gray areas, the unexpected, and the long-tail of issues. We are the Operations' 'officer on deck' and 'eye in the sky,' making real-time decisions and ensuring consistent execution of processes across all markets and all timezones.
In this hybrid role you will report to our Head of Central Production and Performance.
You will:
- Drive continuous process improvement by identifying process breakdowns, contributing shift-level insights, and pushing operational issues up the Escalation Ladder to improve efficiency and allow for scale, including leading monthly business review reporting
- Lead operational outcomes for multiple large operational projects, proactively identifying disruptions and potential risks across markets
- Manage operational standards and strategic execution by leveraging operational expertise to define and institutionalize cross-market best practices for the centralized function
- Optimize the centralized bug triage process, collaborating with global engineering and product teams to ensure rapid resolution times for prioritized issues impacting core supply metrics
- Build a scalable real-time airport / venue response - Program management for alerting, monitoring, actions
- Ensure continuous improvement for daily operations monitoring and support across all global markets during assigned shifts, ensuring real-time support and maintaining adherence to safety, efficiency, and seamless 24/7 operation
You have:
- 5+ years of experience in vendor management, with a deep understanding of fleet operations
- Proven ability to manage effective processes, vendors, deadlines, and resources efficiently while thriving in a fast-paced environment
- Experience leading and driving outcomes for multiple, large operational projects spanning organizations
- Direct experience applying local operations expertise to standardize playbooks and define cross-market best practices
- Ability to handle stress well and make quick, reasoned decisions under challenging and unplanned circumstances
- Excellent communication skills, including the ability to clearly articulate complex operational concepts to a variety of internal and external stakeholders
We prefer:
- A Bachelor's degree in business, supply chain, operations research, or a related field
- 5+ years of experience with real-time operations (e.g., datacenter, dispatch for law enforcement, military operations, etc)
- Demonstrable history of driving continuous process improvement, shifting tasks towards automation or self-service for efficiency and scale
- Experience mitigating real-time issues using tooling, advanced analysis, and decisive action
- Prior experience contributing to Quality Checks and Supply Management processes in a dynamic autonomous vehicle market
- Capability to organize vague projects into clear goals, initiate cross-functional projects, and create scalability frameworks for operational expansion
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate’s qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email waymo-candidatesupport@google.com. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)
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Some of our Benefits
Health and wellness
Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs.
Financial wellness
Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts.
Flexibility and time off
Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave.
Supporting families
When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents.
Community and personal development
At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.
Cool perks
Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more.
Health and wellness
Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs.
Financial wellness
Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts.
Flexibility and time off
Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave.
Supporting families
When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents.
Community and personal development
At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.
Cool perks
Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more.
