Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this hybrid role, you will report to a Fleet Manager

You will:

• Lead Campaign Planning & Readiness: Define campaign scope, objectives, and success metrics; build end-to-end execution plans including timelines, market sequencing, and capacity needs; conduct go or nogo readiness reviews across parts, tooling, labor, and SOP readiness.
• Drive Cross-Functional Execution: Partner with Engineering, Supply Chain, Infrastructure, and Operations to coordinate campaign delivery, assign ownership across workstreams, manage dependencies and blockers, and oversee in-market execution to meet timelines, quality, throughput and cost targets.
• Protect Fleet Availability & Scale Best Practices: Monitor fleet availability impact, implement guardrails to minimize operational disruption, adjust plans in real time based on capacity or demand constraints, and develop standardized playbooks and documentation for repeatable global rollout success.
• Ensure Technical Readiness & Field Deployment Success: Partner with Engineering to convert technical fixes into executable field actions, validate tools/parts/procedures, lead pilot launches to identify gaps, and ensure field teams are trained and launch-ready.
• Own Performance Monitoring & Issue Resolution: Track campaign KPIs including completion rates, throughput, downtime impact, and defect resolution; deliver regular status reporting; serve as the central escalation point to rapidly resolve risks impacting timelines or fleet performance.
• Drive Continuous Improvement & Scalable Operations: Lead post-campaign reviews, capture lessons learned across process, tooling, and capacity, update playbooks and frameworks, and build repeatable execution models for future large-scale initiatives.

You have:

• 5+ years of experience as a Technical Program Manager
• Track record of managing multiple complex programs where precision, attention to detail, and cost control management are critical to success
• Cross functional stakeholder management- experience driving cross-functional technical programs within Operations or Fleet Management
• Communication and executive presence- strong leadership skills, and clear verbal and written communication, alongside the ability to navigate ambiguity and drive decision-making
• Analytical & KPI driven mindset - strong experience building dashboards, tracking KPI's, and interpreting operational data, and using martics to drive decisions
• Process improvement and standardization- experience developing playbooks, SOP's, scalable frameworks, and continious improvements. 

We prefer:

• Expertise within the autonomous vehicle or automotive industries
• Campaign or roll out execution expertise 
• Background in OEM/service operations