Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this hybrid role, you will report to the Head of Ride Hail Operations.

This leader is responsible for setting the operational foundation that enables safe, reliable, and scalable ride hail operations across both Waymo owned and operated markets and partner supported markets. This role defines the standards, frameworks, and readiness models that ensure operations are built to scale, aligned to customer expectations, and consistently executed as the ride hail business evolves.

In addition to operational enablement, this role plays a critical part in ensuring the infrastructure and energy ecosystem required to support the fleet is designed and operationalized to maximize commercial vehicle availability. The Director of Market Ops Enablement works across infrastructure, utilities, and operational planning functions to ensure vehicles can operate at peak commercial capacity by aligning charging, depot readiness, and infrastructure planning with operational demand. This role serves as the voice of operations across the company, representing frontline realities, operational needs, and customer expectations in decision making, planning, and execution. By translating operational insight into clear standards and enablement frameworks, and by ensuring infrastructure and energy systems are aligned with operational demand, this leader ensures markets are prepared, partners are enabled, and the organization is positioned to deliver a trusted and reliable ride hail experience. Success in this role is measured by operational readiness, infrastructure readiness, fleet utilization, service reliability, customer trust, and the organization’s ability to scale operations while maximizing every available commercial mile from the fleet.

You will:

• Architect Operational Foundations: Establish and own standards, frameworks, and execution models across owned and partner-supported services
• Define Readiness Criteria: Maintain requirements for new markets, services, and infrastructure readiness to ensure consistent and repeatable operational outcomes
• Act as Voice of Operations: Represent frontline operational realities to ensure planning and decisions reflect operational constraints and customer expectations
• Embed Service Standards: Integrate customer experience, reliability, and trust into daily operational and execution frameworks
• Standardize Market Execution: Ensure operational consistency across the network while accommodating local regulatory and partner requirements
• Lead Operational Enablement: Drive scalable execution through standardized onboarding models and operational performance expectations
• Drive Infrastructure Readiness: Ensure infrastructure, depot readiness, and energy capacity support operational demand and enable maximum commercial fleet utilization
• Maximize Commercial Fleet Availability: Design processes and operational frameworks that ensure vehicles spend the maximum time delivering commercial service miles
• Resolve Systemic Gaps: Identify operational, infrastructure, or energy constraints that impact performance and drive alignment to resolve them proactively
• Direct Network Expectations: Provide clear guidance on operational and infrastructure standards to ensure consistent execution across all operating regions
• Leverage Operational Insights: Use operational and infrastructure performance trends to inform continuous improvement and long-term operational maturity
• Plan for Future Scale: Work cross-functionally to anticipate infrastructure, utilities, and operational needs 18–24 months ahead to support future market growth

You have:

• 10+ years in operations leadership, infrastructure planning, or program management within AVs, ride-hailing, mobility, logistics, or energy/infrastructure operations
• Experience designing operational frameworks and execution models for multi-market services
• Experience working across infrastructure, utilities, or energy planning to support operational fleet readiness
• Ability to represent frontline operational needs to product, engineering, infrastructure, and strategy stakeholders
• Proven track record of integrating customer experience, reliability, and fleet performance into operational standards
• Strong analytical and systems thinking skills to balance operational demand with infrastructure capacity
• Proficiency using operational and infrastructure data trends to drive continuous improvement and operational maturity
• Ability to balance global consistency with local regulatory, infrastructure, and partner requirements