Business Systems Analyst ServiceNow Architect
Mountain View, California, United States Full-Time Engineering Operations 4037
Business Systems Analyst ServiceNow Architect
- 4037
- On Site
- Mountain View, California, United States
- Engineering Operations
- Full-Time
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
The Digital Transformation Services (DTS) team plays a vital role in enabling Waymo’s mission to safely and sustainably bring autonomous technology to the world. Our purpose is to build and operate a resilient, scalable, and intelligent digital infrastructure that powers both Waymo’s commercialization and day-to-day operations. We partner closely with all business functions to ensure that technology is a strategic enabler.
Our top strategic objectives include: 1. Commercialization and Scale the business 2. Ensure Operational Resilience and Uptime 3. Resiliency across mission-critical systems, network infrastructure, and cloud platforms that support both autonomous fleet operations and enterprise continuity 4. Lead GenAI Transformation
In this hybrid role, you will report to the Head of Global IT, AI and Digital Transformation
You will:
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- Define and maintain the ServiceNow architecture blueprint, covering modules, integrations, data model, and instance strategy.
- Establish governance standards, including configuration vs. customization, data management, and integration best practices.
- Lead workshops with business stakeholders to capture requirements, user stories, and process gaps.
- Translate business needs into functional and technical specifications and align them with ServiceNow capabilities (e.g., ITSM, ITOM, HRSD, CSM).
- Collaborate with developers and administrators to deliver well-architected, user-centric solutions.
- Coordinate UAT, documentation, and change management to ensure successful deployments. Align ServiceNow roadmap with the company’s digital transformation strategy.
- Define and maintain the ServiceNow architecture blueprint, covering modules, integrations, data model, and instance strategy.
You have:
- 6–8 years of total experience in IT or enterprise applications, with 4+ years hands-on ServiceNow (ITSM, HRSD, CSM, ITOM, or related modules).
- Proven experience as a ServiceNow Solution Architect, Lead BSA, or Platform Owner in a global or high-tech environment.
- Strong understanding of ServiceNow data model, integration methods (REST/SOAP APIs, MID server), scripting, and workflow configuration.
- Demonstrated ability to gather requirements, design business processes, and translate them into ServiceNow solutions.
- Familiarity with ITIL practices and Agile delivery models.
- Excellent communication, facilitation, and documentation skills — able to engage both technical and business stakeholders.
We prefer:
- Partner with infrastructure and security teams to ensure platform reliability, performance, and compliance.
- Stay current on ServiceNow releases and lead upgrade planning and testing.
- Develop as-is / to-be process flows and identify automation opportunities using ServiceNow workflows.
- ServiceNow certifications: CSA, CAD, CIS (ITSM, HRSD, or CSM).
- Exposure to enterprise integration patterns (e.g., Salesforce, Workday, ERP, Identity systems).
- Experience defining platform governance and driving adoption across multiple business functions.
- Bachelor’s degree in Information Systems, Computer Science, or related field.
((Remote jobs only - Please note that Waymo may not be able to employ remotely in all locations. Please speak with your recruiter about your preferred location for remote work when you begin the interview process.))
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate’s qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email waymo-candidatesupport@google.com. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)
Some of our Benefits
Health and wellness
Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs.
Financial wellness
Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts.
Flexibility and time off
Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave.
Supporting families
When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents.
Community and personal development
At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.
Cool perks
Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more.
Health and wellness
Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs.
Financial wellness
Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts.
Flexibility and time off
Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave.
Supporting families
When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents.
Community and personal development
At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.
Cool perks
Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more.
