Design at Waymo is about the total experience—not just how the product looks, but how it works, how it feels, and how we make our new technology accessible, approachable, and useful for everyone. We design the intuitive, delightful experience for our riders, and we also build the powerful, complex tools used by our fleet operations teams and the engineers who build the Waymo Driver. We are a highly multidisciplinary team of UX Designers, User and Market Researchers, UX Engineers, Content Designers, Industrial Designers, CAD Designers, Studio Engineers, and Technical Artists. We dig deep to understand the attitudes, emotions, and behaviors of all our users. This understanding serves as the foundation for everything we create.

This role follows a hybrid work schedule and you will report to a Senior Staff Technical Writer

You will

• Define, own, and execute the complete content strategy for Waymo's external Partner Ecosystem (including Ride-hailing, Fleet Management, Alternative Monetization), ensuring documentation directly accelerates partner onboarding and success.
• Plan, author, and maintain best-in-class external-facing documentation, including API references (Rides API, Partner Events API, Fleet Supply API, Depot Ops Staffing API, Delivery Partner API, etc.), and complex integration tutorials on Waymo's partner portal.
• Coordinate and lead content creation efforts across multiple internal teams (Engineering, Product, Business Development, Legal) to gather accurate, consistent, and timely information for external consumption.
• Establish and maintain enterprise-grade standards, policies, and processes for all partner-facing documentation, focusing on security, clarity, and consistency across external platforms.
• Design and develop comprehensive educational materials and training modules (such as code labs, tutorials) to reduce friction in the partner integration and adoption process.

You have

• 7+ years of dedicated professional experience as a Technical Writer or Content Strategist, with a significant focus on external-facing developer documentation, APIs, and partner ecosystems.
• Proven ability to document complex technical interfaces, including REST/gRPC APIs, SDKs, and data schemas, with an ability to read and understand source code (PythonC++).
• Expert proficiency with content management systems, static site generators, and documentation platforms for external publishing; strong grasp of HTML, Markdown, and version control (Perforce, Git).
• A track record of solving large, open-ended content problems and leading documentation projects of high complexity and scale, prioritizing user needs to deliver content that moves beyond tactical writing tasks.
• Demonstrated success in navigating complex stakeholder environments (Business, Engineering, Product) to align on content priorities, define requirements, and influence technical designs.
• Bachelor's degree or equivalent practical experience in Technical Communication, Computer Science, English, or a related field.

We prefer:

• Experience in the automotive, transportation-as-a-service (TaaS), or mobility technology sectors.
• Experience documenting security, segmentation, and compliance requirements (e.g., GDPR, regional policies) for global partner rollouts.
• Experience using content analytics (pageviews, search data) and developer experience surveys to measure partner success and drive content roadmap decisions.
• Experience with AI documentation tools, including LLMs, AI driven search, and using AI agents to drive content creation, maintenance, and engagement.