Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

You will:

• Local Market Leadership and Partner Support: As an early operations hire in London, ensure our Fleet Operating Partner is well supported by facilitating in-person touchpoints, feedback loops, and internal advocacy to operations and engineering teams to unblock their issues and empower their success.
• Global Daily Operations Monitoring and Support: Actively oversee daily autonomous vehicle operations across all markets in real time. Monitor live operational data to detect and respond to immediate issues impacting AV performance. Investigate the “why” when issues occur, escalating to and collaborating with local teams and global operations for timely intervention and with product / engineering for long term solutions.
• Performance Management & Support: Directly manage performance for global commercial and testing operations, while providing hands-on guidance and real-time coaching to Waymo’s partners and vendors.
• Real-Time Reporting and Communication: Regularly update key stakeholders on team activities, operational status, and any incidents. Ensure accurate and prompt communication with global operations and other teams for effective coordination and rapid response. Manage complex stakeholder relationships across multiple teams, including local operations, systems operations, product development, engineering, and others.
• Safety and Performance Compliance: Actively monitor and enforce Waymo’s safety standards and performance benchmarks. Address deviations promptly to ensure consistent, reliable, and safe operations across all markets. Lead safety / risk audits and partner with safety leads to implement risk-reduction strategies.
• Continuous Improvement Feedback: Proactively generate ideas to drive continuous improvement in daily operations - even if the problem is ambiguous - and take full ownership of the solution. Report recurring issues and recommend potential adjustments to procedures, collaborating with cross-functional teams to enhance operational efficiency.

You have:

• Minimum 6 years experience in consulting, technical operations,  product operations, technical account management,  vendor management / advocacy, or other related roles that blend strong technical know-how with stakeholder engagement to uncover problems and work cross functionally with technical teams to build solutions to those problems.
• Proven strong data-driven decision-making skills and comfort working with relevant technologies for continuous operations.
• Cross functional collaboration experience: ability to hear issues from teams in person, translate those problems into clear problem statements, and work with global engineering teams to resolve those issues.
• Some flexibility in scheduling to ensure business continuity with AMER and EMEA

We prefer:

• Bachelor's degree in business, supply chain, operations research, engineering, or other technical / operational studies.
• Experience with working with non-local product / engineering teams (especially in United States)
• 3+ years experience with real-time operations
• Experience with autonomous vehicles
• Multi-lingual
• Experience overseeing and supporting operational teams, including monitoring performance and ensuring adherence to protocols.
• Experience directly guiding large groups of people in a real-time operational setting, providing clear instructions and ensuring performance and safety standards

Travel: 

• Onboarding: Travel to SF, USA and Phoenix USA
• Summits: Travel to Phoenix, USA (~once or twice a year)  for a team summit
• Potential travel to other markets in the EMEA region on an ad-hoc basis as we launch / scale new markets